Mental Models for Human Experience


Understanding Human Values, Perceptions, and Behaviours

YAML 來源 想法

In User Experience (UX) design, a common approach to empathy research involves the persona as a design artefact to define the archetype for the end user of a product design. The problem with this form of generalization is that such stereotypes and abstractions distance designers from reality, perpetuating the problem at the core of the design industry. The categorization of people is based on statistical averages derived from a reductionist approach to understanding human behaviour. The media environment is a social construction that has been manufactured by a dominant elite to form relationships between corporations, governments, and other social institutions with large populations of citizens, markets, consumers, and users. Categories are founded upon racist, patriarchal, and hierarchical conceptions of human civilization that places each individual on a scale of value, based on race, gender, creed, class, status, and power. Ultimately, personas reinforce a colonial, capitalist perspective that dehumanizes people as little more than users of products for corporate profit.

Mental Models

How, then, can we begin to map the human experience? How we can design mental habits, social systems, and physical environments for resilience and symbiosis with the living processes and ecology that are the foundation of our biological support systems?

To better understand our materials as experience designers, we need more holistic mental models of the human experience, as a way to understand what we are designing for.

Unintended Consequences

The design profession is currently facing a reckoning, similar to the revolutions in our understanding of class, race, gender, and religion. The 1700-year-old project of cultural imperialism that originated with the Roman Emperor Constantine and the integration of church and state finds its realization in the social, political, and economic institutions that have created monolithic monopolies of global power.

The unintended consequences of the tools that we have designed to shape our environment are the weaponizing of those tools as the means for controlling and manipulating populations, protecting access to scarce resources, and eliminating threats to religious, national, and corporate prosperity and security.

Story 1: Collaboration

What we have learned from microbiological evolution, from scientists such as Lynn Margulis, and from the practices of Indigenous peoples, is that collaboration and cooperation are foundational to the successful adaptation and survival of networks of complex and diverse forms of life.

Story 2: Competition

The primitive limbic systems in our brains are designed to trigger the fight or flight response as a matter of survival in a world of physical threats. Senses are attuned to dangers in the environment and events perceived as threats will automatically trigger a physical and biological response of increased heart rate, a release of adrenalin, and a heightened state of awareness, along with emotions of anxiety, fear, and panic.

When this intellectual, emotional, and physical state of anxiety is prolonged, we call this stress. People who live in this constant state of fear and scarcity will tend to engage in behaviours that are focused on survival and self-preservation. This interpretation of constant threat leads to isolation and aggression, as members of a group engage in a competition for scarce resources and demonstrations of strength and dominance to control the group, protect resources, and destroy enemies. However, such isolation and aggression has a tendency to undermine the survival of the group.


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我已經閱讀並理解了這個問題,以及描述因果結構的思路,但是,我發現這裏沒有明確的方法來規定如何使用所描述的思想來解決這個問題。 “怎麼樣”在哪裏?這個想法?


  • 標題應該更獨特,谷歌搜索我 find 已經有內容-線關於它。我猜是你的:)
  • 副標題應總結爲解決問題而採取的行動方案,但它改爲提名。

因此,在對 it 進行一些調查後,我開始意識到您正試圖模擬人類的思想、內在動機及其結構。

那麼好吧。將此視爲一個想法很好。它可能最適合描述用於理解的新型分類結構的想法(例如,像 公共情報的超級類別想法, 或 [跨學科通用語言](

I've read, and understood the problem, and train of thought describing causal structure, however, I had found no explicit method here prescribed how to use the thought described to resolve this problem. Where is the "how?" of this idea?


  • the title should be something more unique, googling I find that there's already content on-line about it. I guess it's yours. :)
  • the subtitle should summarize a course of action to take to resolve a problem, but it nominates instead.

So, after some investigation into it, I am starting to realize that you are trying to model human mind, inner motives and their structure.

So, ok. This is fine to consider this an idea. It might best fit among the kind of ideas that describe novel categorization structures for understanding (e.g., like supercategories for public intelligence idea, or transdisciplinary lingua franca). However, it would be good if you could explicitly describe, how that structure solves the problem of UX design, or allows to overcome its pitfalls.

How would one use it to create a more inclusive, value-aligned, holistically better design?

Or maybe, it is not about design? Maybe it is a structure as a philosophy of life? Ideas on "oo" are supposed to be methods, and it's most helpful when you describe, how ultimately they could work as leverage to change the world.

就像用戶體驗設計過程中角色的設計人工製品是一種參與同理心的方法一樣,這些心智模型旨在作爲一種參與自下而上的系統變革過程的方法,涉及 James Gien Wong 所指的內容將人類內在轉型 (HIT) 和社會外在轉型 (SOT) 作爲其項目的願景,Stop Reset Go。這些模型是在不列顛哥倫比亞省蘭利市的 Bez 藝術中心藝術教育團體的參與式設計研討會中開發的:瞭解人類體驗 .

In the same way that the design artefact of a persona in a user experience design process is a method for engaging in empathy, these mental models are intended as a method for engaging in a process of bottom-up systems change involving what James Gien Wong refers to as Human Inner Transformation (HIT) and Social Outer Transformation (SOT) as the vision for his project, Stop Reset Go. The models were developed as part of a participatory design workshop at an arts education collective, Bez Arts Hub in Langley, British Columbia: Understanding Human Experience.

    : Mindey, kriz
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    :  -- 


我想知道。如果標題是“人類經驗的心智模型”,並且在評論 [bauhouse] 中你提到了 Lynn Margulis 合作驅動的進化論,那麼也許我們希望看到解開的想法會回答這個難題——什麼心智模型會幫助人類以生命系統的價值觀爲生?

I wonder. If the title says "Mental Models for Human Experience", and in the comments [bauhouse] you mention Lynn Margulis theory of evolution driven by cooperation, so perhaps the idea we want to see unravelling would answer this puzzle - What Mental Models would help humans live by the values of Living Systems?